Receptionists and Information Clerks: where your skills can take you
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Usual study level (from US data): Cert II–III (TAFE, often Fee-Free; apprenticeship/traineeship routes count)
Job names and descriptions on this page come from the US government's job list (O*NET). Some use American words, for example "elementary school" for primary school.
Three moves that use what a receptionists and information clerk already knows
Ranked by how much of the job's skills and knowledge carries over. Each one says what the move usually costs in study.
Telephone Operators
🧰 Your current job already uses looking after customers and clients, explaining things out loud, listening properly and reading people.
🎓 No more study. The most common level in Australia is Year 12 or below (55%).
🔎 Find courses for this job on training.gov.au ↗
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Switchboard Operators
🧰 Your current job already uses looking after customers and clients, explaining things out loud, listening properly and reading people.
🎓 No more study. The most common level in Australia is Year 12 or below (55%).
🔎 Find courses for this job on training.gov.au ↗
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Office Clerks, General
🧰 Your current job already uses looking after customers and clients, listening properly, explaining things out loud and reading people.
🎓 No more study. Your current level of study is usually enough. The most common level in the US is some college, a certificate or an associate degree (58%).
🔎 Find courses for this job on training.gov.au ↗
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
These are the three closest moves. The full list holds 24. Answer four quick questions — how much more study, which field, what you want more of, where you live — and the list fits you. Subscribers can plan any move.
See all 24 moves →Take the free testData sources and licences
O*NET 30.3 — This service incorporates information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. JobMatcha has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.
ABS ANZSCO 2022 Australian Update — Australian occupation tags are derived from the Australian Bureau of Statistics ANZSCO 2022 Australian Update correspondence tables (ABS, © Commonwealth of Australia, licensed under CC BY 4.0), bridged to U.S. occupations via U.S. Bureau of Labor Statistics SOC crosswalks (public domain). Only high-confidence (>= 0.8) one-to-one chains are shown; other mappings are withheld as 'Australian data unavailable'.
Australian pay and shortage lines: Jobs and Skills Australia.