Customer Service Representatives: where your skills can take you
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Most common qualification in Australia: Year 12 or below (42% of workers, 2021 Census) · Australian median pay for Call or Contact Centre Workers: A$73,500 full-time (Jobs and Skills Australia)
Job names and descriptions on this page come from the US government's job list (O*NET). Some use American words, for example "elementary school" for primary school.
Three moves that use what a customer service representative already knows
Ranked by how much of the job's skills and knowledge carries over. Each one says what the move usually costs in study.
New Accounts Clerks
🧰 Your current job already uses looking after customers and clients, bringing people around to an idea, listening properly and explaining things out loud.
🎓 A certificate or diploma. About the same level of study as your job, but in a different field: it leans on Sales and Marketing and on Administrative, which your job does not use much. The most common level in Australia is Year 12 or below (32%).
🔎 Find courses for this job on training.gov.au ↗
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
Interviewers
🧰 Your current job already uses looking after customers and clients, managing your own time, bringing people around to an idea and negotiating.
🎓 No more study. Your current level of study is usually enough. The most common level in Australia is Year 12 or below (32%).
🔎 Find courses for this job on training.gov.au ↗
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
🧰 Your current job already uses looking after customers and clients, bringing people around to an idea, negotiating and explaining things out loud.
🎓 No more study. Your current level of study is usually enough. The most common level in Australia is Year 12 or below (41%).
🔎 Find courses for this job on training.gov.au ↗
Sell goods or services door-to-door or on the street.
These are the three closest moves. The full list holds 24. Answer four quick questions — how much more study, which field, what you want more of, where you live — and the list fits you. Subscribers can plan any move.
See all 24 moves →Take the free testData sources and licences
O*NET 30.3 — This service incorporates information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. JobMatcha has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.
ABS ANZSCO 2022 Australian Update — Australian occupation tags are derived from the Australian Bureau of Statistics ANZSCO 2022 Australian Update correspondence tables (ABS, © Commonwealth of Australia, licensed under CC BY 4.0), bridged to U.S. occupations via U.S. Bureau of Labor Statistics SOC crosswalks (public domain). Only high-confidence (>= 0.8) one-to-one chains are shown; other mappings are withheld as 'Australian data unavailable'.
Australian pay and shortage lines: Jobs and Skills Australia.